word-of-mouth management

The bases of the hospital development is to grasp the lever of satisfaction, to use the word-of-mouth comment effectively and to reinforce the word-of-mouth management.
把握好滿意度這個杠桿,有效利用口碑傳播的工具,加強(qiáng)口碑管理,是當(dāng)前醫(yī)院以病人為中心又好又快發(fā)展的根本。