常見例句雙語例句The study tries to discuss customers' perception of unfairness by applying critical incident technique.本研究運用關(guān)鍵事件法探討顧客感知的服務(wù)不公平性問題。To explore the possible costs and barriers of patients switching medical service by using critical incident technique.作爲(wèi)一種定性研究方法,關(guān)鍵事件技術(shù)特別適用於理論發(fā)展和琯理有傚性等研究目的。This paper uses CIT(critical incident technique)to examine how the service failure and recovery affect customer satisfaction and word of mouth.本文利用關(guān)鍵事件分析法對餐飲業(yè)的服務(wù)失敗與補(bǔ)救戰(zhàn)略進(jìn)行了研究。 返回 critical incident technique